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Terms & Conditions

 

Welcome to nobody's nobody (nobodysnobody.com.au). These Terms and Conditions ("Terms") form the agreement between you ("you", "your") and Stirling and Hinds Pty Ltd (ABN 96 638 020 176) ("we", "us", "our") when you use our website and purchase our products. By browsing our website, creating an account, or placing an order, you agree to be bound by these Terms. Please read them carefully.


1. General

  • 1.1. Agreement: By using this website, you agree to these Terms and our separate Privacy Policy. If you do not agree, please do not use our website.
  • 1.2. Changes to Terms: We reserve the right to amend these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any changes constitutes your acceptance of the new Terms.
  • 1.3. Jurisdiction: These Terms are governed by the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria, Australia.


2. User Registration & Accounts

  • 2.1. Registration: You may need to register an account to access certain features of our website, such as viewing your order history or enjoying a faster checkout process.
  • 2.2. Accurate Information: By registering for an account, you agree to provide information that is true, accurate, current, and complete. It is your responsibility to promptly update your account details with any changes.
  • 2.3. Account Security: You are responsible for maintaining the confidentiality of your password and account details and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account or any other breach of security.
  • 2.4. Prohibited Conduct: You must not use our website for any illegal or unauthorised purpose, or in a way that infringes on the rights of others. Reproducing, duplicating, copying, or reselling any portion of our website or products requires our express written permission.
  • 2.5. Termination: We reserve the right to suspend or terminate your account at any time, without notice, if we believe you are in breach of these Terms.


3. Accuracy of Information

We strives to ensure that all information presented on this website is accurate and current. However, we do not warrant the completeness or correctness of the content. Information may be subject to errors, omissions, or technical issues. We reserves the right to correct any inaccuracies and to change or update information at any time without prior notice.

 

4. Products and Orders

  • 3.1. Product Information: We make every effort to display our products, their descriptions, and colours as accurately as possible. However, we do not warrant that the content available on the website is accurate, complete, reliable, or error-free. All information is for general guidance and does not constitute a warranty.
  • 3.2. Product Use: Our products should only be used for their intended purpose and in accordance with any instructions provided. It is your responsibility to check ingredients to avoid potential allergic reactions.
  • 3.3. Pricing: All prices are in Australian Dollars (AUD) and are inclusive of GST. Prices are subject to change without notice. Delivery costs are additional and will be calculated at checkout.
  • 3.4. Availability: We endeavour to ensure all products listed are in stock. If a product you have ordered is unavailable, we will contact you to arrange an agreeable alternative, a backorder, or a full refund.
  • 3.5. Placing Orders: An order placed by you is an offer to purchase. We reserve the right to accept or reject any order for any reason, including product unavailability, an error in pricing, or suspicion of fraudulent activity. We may also limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.
  • 3.6. Payment: We accept major credit cards and other payment methods as indicated on our website. Payment must be made in full before we dispatch your order.


5. Email Communications & Marketing

  • 4.1. Consent to Receive Emails: By subscribing to our newsletter or providing your email address at checkout and opting-in, you consent to receive marketing and promotional communications from us.
  • 4.2. Opting-Out: You may opt-out of receiving marketing emails at any time by clicking the "unsubscribe" link found at the bottom of every marketing email.


6. Promotions and Discounts

6.1. 15% Off First Purchase Promotion
The following terms apply to our "15% Off First Purchase" promotion:

(a) Eligibility: This offer is strictly for new customers and is valid for one-time use on their first online order. A new customer is defined as an individual who has not previously made a purchase from nobody's nobody.
(b) Redemption: To redeem the offer, you must enter the unique promotional code sent to your email address upon subscribing. This code must be entered at the checkout to apply the discount.
(c) Conditions & Exclusions: This promotion cannot be used in conjunction with any other offers, discounts, or promotions. The offer is not applicable to the purchase of gift cards. The promotional code is non-transferable and has no cash value.
(d) Returns & Exchanges: If an item purchased with the discount is returned, the refund will be for the amount paid after the discount was applied. For exchanges, the discount may be reapplied to the new item.
(e) General: nobody's nobody reserves the right to modify, suspend, or cancel this promotion at any time without prior notice. Use of this offer constitutes acceptance of these terms and conditions.

6.2. Other Promotions

For details on other current promotions, including their specific terms and conditions, please visit our official Promotions page.

7. Shipping & Delivery

Our shipping and delivery process is governed by our Shipping Policy, which forms an integral part of these Terms. It provides detailed information on costs, delivery timeframes, and procedures. Risk of loss or damage to products passes to you upon dispatch. For full details, please refer to our separate Shipping Policy page.


8. Returns & Exchanges

Our returns process is governed by our Refund Policy, which is in addition to your rights under the Australian Consumer Law. For complete information on procedures and eligibility, please refer to our separate Refund Policy page. We do not offer refunds for change of mind.


9. Intellectual Property

  • 7.1. Ownership: All content on this website, including our brand name, logos, text, graphics, images, and software, is the property of nobody's nobody or its content suppliers and is protected by intellectual property laws.
  • 7.2. Limited Licence: We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the website. This content may not be used, reproduced, or exploited for any commercial purpose without our express written consent.


10. Liability & Indemnity

To the fullest extent permitted by law, nobody's nobody is not liable for any direct or indirect loss or damage arising from your use of this website or the purchase and use of our products. You agree to indemnify nobody's nobody against any claims, damages, costs, and expenses arising from your use of the website or your breach of these Terms.


11. Privacy

We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information and forms part of these Terms.


12. Contact Us

If you have any questions about these Terms, please contact us at https://www.nobodysnobody.com.au/pages/contact or via our customer care email: hello@nobodysnobody.com.au.