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Privacy Policy

 

1. Our Commitment to Your Privacy

Stirling and Hinds Pty Ltd (ACN 638 020 176), trading as nobody's nobody ("we," "us," "our"), is dedicated to protecting the privacy of our customers and website users ("you," "your") and handling your personal information in an open and transparent way.

This Privacy Policy outlines how we collect, hold, use, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By visiting our website (nobodysnobody.com.au), purchasing our products, interacting with our social media, or otherwise providing us with your personal information, you consent to the practices described in this policy.


2. What Personal Information We Collect

We collect personal information that is reasonably necessary for our business functions and activities. The types of information we may collect include:

  • Identity and Contact Information: Your name, email address, phone number, shipping address, and billing address.
  • Payment Information: Your credit card or other payment details, which are processed securely by our third-party payment gateways and are not stored by us.
  • Account Information: If you create an account with us, we will collect your username, password, and purchase history.
  • Communications and Interactions: Any information you provide when you contact our customer service team, participate in surveys, enter competitions, leave product reviews, or interact with our social media pages (e.g., by liking, commenting, or sharing content).
  • Technical and Website Usage Information: Your IP address, browser type, device information, pages you visit on our site, time spent on pages, and other browsing behaviour. This is collected through cookies and other tracking technologies.
  • Marketing and Communication Preferences: Your preferences for receiving marketing materials from us.


3. How We Collect Your Personal Information

We collect personal information in several ways, including:

  • Directly from you: When you make a purchase, create an account, subscribe to our newsletter, contact us, or participate in a promotion or competition.
  • Automatically: Through the use of cookies and similar technologies when you interact with our website.
  • From third parties: We may receive information from third-party services such as our payment processors, delivery partners, or social media platforms if you interact with us through those channels.


4. Why We Collect and How We Use Your Personal Information

We use your personal information for the following purposes:

  • To fulfil your orders: To process your payments, arrange for shipping, manage returns, and provide you with the products you have purchased.
  • To provide customer support: To respond to your inquiries, provide assistance, and resolve any issues.
  • To improve our products and services: To analyse trends, gather feedback, and enhance our product offerings and website functionality.
  • For marketing and promotional purposes: To send you information about new products, special offers, and events that we believe may be of interest to you. We will only do this with your consent, and you can opt-out at any time.
  • For analytics and market research: To analyse website traffic and user behaviour to improve our operations, marketing, and customer experience.
  • To personalise your experience: To tailor our website content and product recommendations to your interests.
  • For security and fraud prevention: To protect our website and our customers from fraudulent activity and to enforce our terms of service.
  • To comply with our legal obligations: To meet our legal and regulatory requirements.


5. Disclosure of Your Personal Information

We will not sell or rent your personal information to third parties. However, we may disclose your information to the following entities:

  • Service Providers: Third-party service providers who perform services on our behalf, such as payment processing, order fulfilment, shipping, IT support, and marketing. These providers are only given access to the information they need to perform their services and are required to protect your information.
  • Professional Advisors: Our legal, financial, and other professional advisors who assist us in running our business.
  • Legal Requirements: We may be required to disclose your information to comply with a legal obligation, court order, or a valid request from a law enforcement or government agency.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owner.
  • Overseas Disclosure: Some of our service providers (such as cloud hosting or email marketing platforms) may be located or have data centres overseas. This means your personal information may be transferred to countries outside of Australia. We take reasonable steps to ensure that any overseas recipient handles your information in a manner consistent with the Australian Privacy Principles.


6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember items in your shopping cart, analyse website traffic, and for marketing purposes. Cookies are small text files that are stored on your device. You can control the use of cookies through your browser settings, but please be aware that disabling cookies may affect the functionality of our website.


7. Data Security and Retention

We take the security of your personal information very seriously. We have implemented a range of physical, electronic, and managerial measures, including Secure Socket Layer (SSL) technology, to safeguard your information from misuse, interference, loss, and unauthorized access, modification, or disclosure.

We will retain your personal information only for as long as is necessary for the purposes for which it was collected, or as required to comply with our legal obligations.


8. Your Rights and Choices

You have the right to manage your personal information.

  • Access and Correction: You can request access to the personal information we hold about you. You can also request that we correct any information that is inaccurate, out-of-date, or incomplete. We will respond to your request within a reasonable timeframe.
  • Opt-out of marketing communications: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the email or by contacting us directly.
  • Make a complaint: If you believe we have breached the Australian Privacy Principles or have a concern about how we have handled your personal information, please contact our Privacy Officer in writing. Please provide details of the incident so we can investigate it thoroughly. We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you have the right to complain to the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, please contact us using the details provided below.


9. Third-Party Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.


10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website, and the new policy will be effective from the date of posting.


11. How to Contact Us

If you have any questions or concerns about this Privacy Policy, or to make a request or complaint, please contact us at https://www.nobodysnobody.com.au/pages/contact or via our customer care email: hello@nobodysnobody.com.au.